The vast majority of refund requests that meet the requirements listed here are accepted without any issue, but they are still just that - requests. You need to make a request refunds are not guaranteed.This helps protect your account against unwanted purchases (which can't be guaranteed a refund in every case) As a side note, Microsoft recommends ensuring your account is secured and that you're familiar with your security settings so that you have access to your account, but no one else does.You'll have to be able to sign into said account through a browser. This rule is fairly obvious, but to request a refund for any Xbox games or game purchase, you need to have access to the account through which the purchase was made. You have to use the account through which the product was purchased.Except as required by law, codes are nonrefundable. Existing Gold, Game Pass for Console/PC members will be converted to Ultimate using a conversion ratio conversions are final. Check your game to see if Xbox Live Gold is required. If a game is removed from catalog, purchased in-game content requires separate game purchase. Terms: Games in catalog, features and service will vary over time, by region/platform, and may be retired. Cloud gaming in supported regions requires compatible device, games and controller. Windows 10 requires latest OS updates excludes S Mode and ARM. Requires: Download(s), system apps, significant storage, broadband (fees may apply), and Microsoft account (/msa). Play on: Xbox Series X|S, Xbox One, Windows 10, & (in select regions) on Android (cloud gaming). Includes Xbox Game Pass (for Console/PC) and Xbox Live Gold. Unless you cancel, you will be charged the then-current regular membership rate when the promotional period ends. Valid for new Xbox Game Pass Ultimate members only.
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